Maintenance Letters

Our office is committed to upholding State Statute 145 and Administrative Code SPS 383 by implementing comprehensive maintenance and tracking programs for privately owned wastewater treatments systems, also known as "POWTS". As part of these efforts, we send out a substantial number of maintenance reminder notices (yellow letters) to property owners each year. To ensure an efficient response, these notices are mailed at staggered intervals, allowing plumbers more time to address the anticipated increase in service requests. 


Frequently Asked Questions

Q: What are Maintenance Reminder Letters for POWTS?

A: Maintenance Reminder Letters (yellow letters) are notifications sent out by our office to property owners with privately owned wastewater treatment systems (POWTS), also known as septic systems. These letters serve as reminders for property owners to schedule routine maintenance for their septic systems as required by State Statute 145 and Administrative Code SPS 383.

Q: Why did I receive a Maintenance Reminder Letter?

A: You received a Maintenance Reminder Letter because our records indicate that it's time for routine maintenance on your septic system. Regular maintenance is crucial for the proper functioning and longevity of your system, as well as for environmental and public health reasons.

Q: What should I do if I receive a yellow septic maintenance letter and my septic system was pumped within the last 2.5 years?

A: If your septic system was pumped within the last 2.5 years and you receive a yellow septic maintenance letter, you have two options:

  1. Mail our office a copy of the pumping invoice or receipt that shows the property address, date pumped, and pumping company. Attach it to the yellow letter and return them both to the address at the top of the letter.
  2. Have the pumping company sign and date the yellow letter and return it to our office. Alternatively, you can email our office with the septic location's address and date of pumping.

Q: What if I am unable to fulfill either of the options mentioned above?

A: If you are unable to complete either of the steps mentioned in the yellow septic maintenance letter, you, as the landowner, are responsible for contacting a licensed individual to perform the required septic maintenance. It's essential to ensure that your septic system receives the necessary maintenance to prevent potential issues and maintain compliance with regulations.

Q: What happens if I ignore the Maintenance Reminder Letter?

A: Ignoring the Maintenance Reminder Letter can lead to issues such as system failure, environmental contamination, and potential legal consequences. It's essential to address the maintenance requirements promptly to ensure the proper functioning of your septic system and compliance with regulations.

Q: Can I contact your office if I have further questions or need assistance?

A: Absolutely! If you have any further questions or need assistance regarding Maintenance Reminder Letters for POWTS, please send an email to or call us at 715-231-6520. We're here to help ensure the proper maintenance and functioning of your septic system.